General

The following general terms and conditions apply, however regional circumstances and regulations, contractual obligations to suppliers, and matters relating to location, product type and supply logistics may cause these to be varied slightly for specific products, or specific destinations.

Travel arrangements and prices detailed on our web sites are provided and coordinated by goRehla Management.
goRehla Management has taken due care and responsibility to verify and check all information on our web sites as at the time of compilation, however, as this information is supplied by the relevant accommodation & tour/cruise operators, it accepts no responsibility for any inaccuracy or misdescription contained in the publications.
Sales of services as contained in our publications are made by goRehla Management only as agent for the person, business or company providing the services. The standards of accommodation and other services chosen are based on various factors, which are generally accepted as indicative of a certain class.
goRehla Management does not accept responsibility for any change in prices or variation of services as shown, and all services and prices are subject to change without notice.
goRehla Management does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers in connections with your convention pursuant to a contract between them and yourselves and over whom we have no direct control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.
It is essential that you check with us, or your travel agent, for any changes or variations to the information shown on our web sites. This will allow us to advise you, or your agent, of any such changes that we are aware of either before you book your holiday, or prior to your departure.

Date Changes

Travelers or their agent can make most date changes directly with the airlines involved while they are traveling. Some dates may only be changed through goRehla. Availability of seats and date change fees are subject to the airlines’ policies. goRehla can advise about the policies regarding a specific itinerary on request. goRehla can assist in making your date changes for a SR 50 per flight fee (subject to change), in addition to the date change fees charged by the carrier.

Routing Changes

Once tickets have been issued, routing changes (including adding, removing, or changing stopovers or connections) are not permitted. If a routing change is needed, the ticket must be submitted to us for a refund and a new ticket purchased for the new travel routing. (Please see the section on Cancellations, below.)

Visas/Special Permits

The traveler is responsible for obtaining any necessary visas and travel permits for all countries that they will be traveling to or transiting through, and for informing themselves as to which countries/areas within countries require visas and/or special permits. Visa and entry requirements may vary depending on travelers’ nationality, the length of stay, and the purpose of the visit, among other factors. Visa information and visas can be obtained by contacting the Consulate or Embassy of the countries involved or from a visa service. Please also make certain that the traveler’s passport is valid for at least six months after the latest expected end date of your planned trip, as most countries will not allow entry if the passport will expire sooner. We are not lawyers, and nothing we say should be interpreted as legal advice concerning visas, entry requirements, immigration, or residency.

Health and Safety Matters

The traveler is responsible for determining what, if any, vaccinations or other health or safety precautions are necessary or recommended for their destinations. We are not physicians, and nothing we say should be interpreted as professional medical advice. Government health advisories can be found on the internet at: http://www.cdc.gov and http://www.who.int

Baggage

Check with the specific airlines. Most domestic carriers and some international carriers now charge for each piece of checked baggage. For most international flights, baggage is limited to a total of 20 kg. (44 lbs.), total of all pieces and items including carryon items. If the traveler plans to check and/or carry on more than 20 kg. of luggage per person on any of their flights, they should check directly with each airline in advance for their free baggage limits and excess baggage charges.

Reconfirming Flights/Tickets (very important!)

goRehla takes no responsibility for reconfirming flights or for advising the traveler of airline schedule changes once the tickets have been issued. Standard airline rules in effect in most countries require that international flights must be reconfirmed directly with the airlines concerned at least 72 hours prior to departure of each flight or the airline(s) may cancel your reservations. The traveler should plan on contacting each airline concerned by phone or at a city ticketing office at least three days before the flight to reconfirm and check for any schedule changes. We recommend that travelers reconfirm each flight, even if the airline says that it is not required

Airline Default/Involuntary Schedule Changes

goRehla takes no responsibility in the event of an airline’s default, cessation of service on a ticketed route or schedule change. Travel insurance that covers airline default is highly recommended.

Cancellations

Our cancellation penalties apply as soon as we have received payment. Some tickets are completely non-refundable. Cancellations for any reason whatsoever, including medical reasons, death in the family, strikes, wars, weather, natural disasters, airline default or government travel warnings will not entitle the traveler to any refund in the case of nonrefundable tickets or waiving the cancellation penalties in the case that the tickets can be refunded. If tickets can be refunded, cancellation penalties can be up to 70% of the cost of the tickets and can take 6 months to a year or longer to obtain. Trip cancellation and interruption insurance is therefore highly recommended. For the best coverage, travel insurance should be purchased at the same time as the airline tickets.